How can we help?

What is the difference between Resynced, New, and Used?

“Resynced” means the product has been checked, cleaned, and tested by us before being listed — it may be returned, refurbished, previously opened, or pre-owned, but we inspect it and describe its condition clearly. “New” means unused or unopened stock unless stated otherwise. “Used” means pre-owned, with the condition described on the product page.

Are the devices tested?

Products marked Resynced are checked and tested before listing. We test key functions and describe the condition as plainly as we can on the product page.

What does “condition” mean on a product page?

Condition describes the physical and functional state of a product — for example, like new, lightly used, visibly used, missing original packaging, or missing accessories. Every product page should call this out specifically.

Do products include accessories?

It depends on the listing. The product page will state exactly what is included (charger, cable, box, manual). If something isn't listed, assume it isn't in the box.

Can I return a product?

Yes — you can request a return within 14 days of delivery. The item should come back in the same condition you received it.

What if the product has an issue?

Email us as soon as possible with your order number and a clear description (photos help a lot). If the issue wasn't described on the product page, we'll arrange a return or another fair solution.

Where are you based and where do you ship?

Resynced is based in the Netherlands. We're starting in NL and may expand shipping to Germany and other European countries as we grow.

Why are your prices lower than retail?

Because our stock is returned, refurbished, used, and liquidation electronics rather than only brand-new retail inventory. We pass the savings on while still labelling everything honestly.

Is Resynced an official reseller of Apple, Samsung, Sony, or Bose?

No. Resynced is an independent reseller. Brand names on listings are used only to identify the product being sold.

Where are you based?

Resynced is based in the Netherlands.

Do you ship outside the Netherlands?

We are starting in the Netherlands and may offer shipping to Germany and other European countries as we grow.

Why are the prices lower?

Because we focus on returned, refurbished, used, and liquidation electronics instead of only brand-new retail stock. This helps us offer better prices while still clearly labelling products before sale.

Is Resynced an official reseller of brands like Apple, Samsung, Sony, or Bose?

No. Resynced is an independent reseller. Brand names may appear only to identify the product being sold.