Shipping & Returns

How orders ship from the Netherlands and how returns work if something isn’t right. Questions? Email support@resynced.nl.

Ships from NL

All orders ship from the Netherlands with tracked delivery as standard.
14-day returns

Request a return within 14 days if the item isn’t as described.
Same condition

Items should be returned in the same condition as received, with all accessories.
We help fast

Email support@resynced.nl with your order number and we’ll help quickly.

Shipping

How shipping works

We ship from the Netherlands using tracked services. Here’s what to expect after you place an order.

Orders are processed on business days (Monday–Friday)
Most orders ship within 1–2 business days of payment
You receive a tracking number by email when your order is dispatched
Delivery within the Netherlands typically takes 1–3 business days after dispatch
Shipping to other countries will be added as we grow
Items are packed in protective packaging suited to their condition

Returns

Four simple steps if something isn’t right.

Email us

Within 14 days of delivery, email support@resynced.nl with your order number and the issue.
We confirm

We’ll reply with return instructions and the return address — usually on the next business day.
Send it back

Return the item in the same condition as received, with all original accessories and packaging.
Refund or replacement

Once we receive and inspect the item, we issue your refund to the original payment method or send a replacement.

Good to know

We follow Dutch and EU consumer law, including the 14-day right of withdrawal. A few specifics to be aware of:

The 14-day window starts the day you receive the item
Items must be returned in the same condition as received, with all accessories
Return shipping is your responsibility unless the item was misdescribed or damaged
Refunds are issued to the original payment method within 14 days of receiving the return
We do not accept returns for items that have been damaged after delivery
If the item arrives damaged or different from the listing, we cover return shipping