Terugbetalingsbeleid
Last updated: 10 July 2026
We want you to be happy with your Resynced purchase. This policy explains when and how you can return an item, who covers return shipping, and how refunds work. It applies alongside — and never limits — your statutory rights as a consumer under EU law.
Whichever route applies, please always contact us before sending anything back. Items returned without an approved return request can't be accepted.
There are two situations:
- Something's wrong with your order — report within 14 days of delivery*, return shipping on us, one agreed fix.
- You changed your mind — request within 14 days of delivery, return shipping paid by you, refund.
If something's wrong with your order
Please inspect your order as soon as it arrives. If an item is defective, damaged, the wrong product, or something is missing, let us know at support@resynced.nl within 14 days of delivery so we can evaluate it and make it right. For this kind of issue, we cover the return shipping. We'll propose one resolution and confirm it with you before we act — sending missing/additional items, a replacement, a repair, or a return for refund. *In specific cases (e.g. a missing item that takes time to notice) we may extend the 14-day reporting window where reasonable.
If you've changed your mind
Request the return within 14 days of delivery, and once approved, send it back within 14 days. Return shipping is paid by you. The item must meet the condition requirements below, and any refund reflects the condition it comes back in.
Condition of returned items
Same condition as received (unused, unworn), all tags and accessories, original packaging, and receipt or proof of purchase. Please keep the box — if it's missing or damaged we may deduct a restocking fee of up to 5% of the item price, depending on the product, and may reduce a refund to reflect loss of value from handling beyond what's needed to check the item (as allowed under EU rules).
How to start a return
Email support@resynced.nl with your order number and reason. Wait for approval before shipping. Once approved we'll send instructions and, where shipping is on us, a prepaid label. Returns go to: Veilingstraat 7, 7545 LZ Enschede, Netherlands. Items sent without an approved request won't be accepted.
Exchanges
Fastest route: return the item you have, and once accepted place a separate order for the new one.
Items we can't accept
Perishables (food, flowers, plants); custom/personalised products; personal care goods (e.g. beauty products); hazardous materials, flammable liquids or gases; sale items and gift cards.
EU 14-day cooling-off period
If shipped within the EU, you may cancel or return within 14 days for any reason. Condition requirements above still apply, and you'll need proof of purchase.
Refunds
We notify you after inspecting your return. If approved, refund to your original payment method within 10 business days (deductions applied here). Banks may take extra time. If more than 15 business days pass after approval, contact support@resynced.nl.